FAQ

How long will it take to get my order?

For products in stock depends on whether it is an international or a domestic order. All orders within Italy are shipped and delivered within 3-6 working days (domestic) and within Europe, delivery regularly takes 4-14 working days for available products. For all other countries, please check our shipping policy here.

For products ordered as a pre-order, please add the estimated production time to the shipping. You will find the estimated production time in the product description of each product available on pre-order.

How can I track my order?

If a tracking information will be available based on the selected shipping company and rate, we will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information and it has been over 2 business day, please contact us at +39 3493466714

Is VAT included in the prices?

VAT is not included in the prices, and will not be charged on any invoices, because of the so called italian ‘regime forfettario’, a flat-rate tax scheme for individuals and small businesses.