Which countries do you ship to internationally?
We ship worldwide offering Free Shipping to all countries when you spend over 150€.
How much will my shipment cost?
Our shipping fees are as follows:
Shipping to Italy:
Free shipping on all orders over €90, the rest €4.
Shipping outside of Italy:
- Orders above €150*:
- Free Shipping!
- Orders below €150*:
- European Union: €8
- Rest of Europe: €12
- Russia: €40
*Except Russia. Free Shipping to Russia on orders over €300.
If your country is not listed, please contact us here.
How can I get an invoice for my order?
If you want to get an invoice of your order, write us here and we will be happy to assist you.
What shipping methods do you have?
We dispatch all orders within 2-3 days from Monday to Friday except for sale and peak periods where this may take longer.
If for some reason the delivery were delayed, we'll inform you as soon as possible, also in case the stock of any article is not available.
For POD Apparel please
What happens to my order if I'm not in when it arrives?
The couriers will make two attempts at delivery to the address stated and your order will be returned to us after these two attempts. In this last case, Atelier Nuu Nuu reserves the right to collect or withhold any sum due for compensation of damages which it has undergone because of the impossibility of delivering the goods. In case of not being able to deliver the package, Atelier Nuu Nuu will not be responsible for it. If the package is not returned to our facilities, this will make it impossible to refund the order amount.
Will I be charged customs and import charges?
Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.
We cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.
If you shop from outside of the European Union, the prices visible on the website are without 22% taxes. Please take into consideration that the tax will be applied in form of duty fees once the parcel arrives at your country's customs. Apart from the tax you might be also charged for the customs procedures.
Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.
We recommend requesting information at your local customs office to calculate any eventual additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Can I track the delivery of my order?
Yes, once your order is shipped you will receive a shipping confirmation to your email all the information to track your delivery. Also you can check the status and the shipment tracking logging into your account.