Which countries do you ship to?
We ship internationally. We deliver products in stock in the domestic market (Italy) within 3-6 working days at the latest after confirmation of the order. In the case of payment in advance, the delivery times apply from receipt of money on our account.
For shipping outside Italy and within Europe, delivery regularly takes 4-14 working days for available products. In the event that the seller is not able to deliver within the aforementioned deadlines, the buyer will be informed by e-mail.
The shipping costs depend on the destination and the quantity purchased:
- Italy = from 5.59 euros based on the parcel's weight - Free shipping above 150 euros
- Germany, Austria = 8,50 Euro
- Switzerland = 27,90 Euro
- Belgium, Denmark, France, Luxembourg, Netherlands = 15,70 Euro
- Finland, Greece, Ireland, Northern Ireland, Poland, Portugal, Sweden, Spain, Hungary = 19,40 Euro
- Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Romania, Slovenia, Slovakia = 24,30 Euro
- Czech Republic,Great Britain = 49,90 Euro
- Norway, Andorra, Australia, Canada, USA = on request
We offer Free Shipping to all countries when you spend over 150€.
All prices quoted are in euros and VAT excluded. VAT will be not calculated because of the "regime forfettario" reglements of Italy.
What happens to my order if I'm not in when it arrives?
Atelier Nuu Nuu shall not be liable for any delay or failure to deliver the Products in the event of inaccurate or incorrect address details provided by the Buyer.
Upon receipt of the Products, the Buyer must verify that the Product delivered corresponds to the order. Only after this verification may he sign the delivery documents, subject to the right of withdrawal.
Will I be charged customs and import charges?
Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.
We cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.
If you shop from outside of the European Union, the prices visible on the website are without 22% taxes. Please take into consideration that the tax will be possibly applied in form of duty fees once the parcel arrives at your country's customs. Apart from the tax you might be also charged for the customs procedures.
Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.
We recommend requesting information at your local customs office to calculate any eventual additional fees.
In the case you refuse to receive the order because of the unexpected additional fees, we reserve the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.
Limitation of liability
The Seller shall not be liable for any damage or defects to the Products resulting from improper use, operation and storage, negligent or faulty care and maintenance, overuse or improper repair by an unauthorised service partner.